Customer Service: The Conversation Factor
A quick review of standard customer service tips, (smile, make eye contact, use the customer’s name, match your tone of voice with your words, offer solutions) make it pretty clear that excellent customer service is, at its core, a communications issue. While it’s vital to provide the service or product, the heart and soul of customer service is communication. Regardless of whether you are educating potential residents on your property or responding to a resident’s complaints about an on-going maintenance issue, maintaining an open, two-way dialogue is essential to providing excellent customer service.
Read More