Entrata recently hosted a webinar about the power of resident rewards programs and how they can be strategically leveraged to boost resident retention in multifamily properties. Our expert, Britton Pedersen, a seasoned loyalty professional, shared invaluable insights on maximizing the untapped potential of these programs. Here are the key takeaways:

While securing a master policy is crucial, a truly holistic approach to insurance management also addresses the challenges of renters insurance compliance and verification. Traditionally, managing individual renters' policies has been a time-consuming and administratively burdensome task for property teams. Entrata offers innovative solutions to streamline these processes and enhance efficiency. By integrating renters insurance directly into the leasing process, residents can easily secure coverage with a single click, eliminating friction and ensuring compliance from day one.

In a recent discussion, industry leaders Alex Buchanan and Alyssa Schroeder shed light on the rapidly evolving landscape of rent reporting. This practice, which allows renters to have their on-time rent payments reported to credit bureaus, is gaining significant traction not only with properties, but with legislative bodies that are passing laws making it a requirement in some areas.

In an era of increasing uncertainty and risk, robust insurance coverage is no longer optional – it's essential for safeguarding your multifamily properties. From natural disasters to everyday accidents, the potential for financial loss is significant. A holistic approach to insurance management, as outlined in Entrata's ebook "Streamlining Insurance in Multifamily," provides a comprehensive framework for mitigating these risks and ensuring the long-term health of your investments. The first step in building a successful insurance strategy is securing a comprehensive master policy. This policy acts as a safety net, providing blanket coverage for your entire portfolio. It protects against damage to physical structures, offers general liability coverage, and can even mitigate losses from delinquent rent.

The landscape of credit reporting is evolving, and it's time for property managers to embrace a powerful tool that benefits both residents and their bottom line: rent reporting. This strategy, highlighted in our latest ebook, "The Future of Rent Reporting", allows residents to build credit simply by paying their rent on time.

In the first Resident Experts webinar of 2025, Virginia Love, Industry Principal at Entrata, sat down with Evan Reyne, Vice President of Operations at Opiniion, a leading provider of resident experience measurement tools in the multifamily industry. He shared his extensive knowledge of online reputation management in the multifamily industry.