Currently, it’s very easy to go online and create fake pay stubs or new identities that will help individuals get approved that may not meet all of your requirements based on their actual credit history and income. In the past it has been time consuming and/or costly to run background and income checks on applicants. So the question arises how in-depth your screening process needs to be?
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Each October the Department of Homeland Security launches a campaign to raise awareness about the importance of cybersecurity. With news of data breaches increasing in both frequency and scale, we think it’s a great time to look at a few of the essentials that should be in place to keep your residents’ data safe and secure.
Appropriate tech training increases the value of your organization’s software platform. Training platform users eliminates guesswork, improves process adoption and helps your team feel more comfortable with daily workflows. Luckily, Entrata’s training program offers a multitude of training options at no extra cost.
A quick review of standard customer service tips, (smile, make eye contact, use the customer’s name, match your tone of voice with your words, offer solutions) make it pretty clear that excellent customer service is, at its core, a communications issue. While it’s vital to provide the service or product, the heart and soul of customer service is communication. Regardless of whether you are educating potential residents on your property or responding to a resident’s complaints about an on-going maintenance issue, maintaining an open, two-way dialogue is essential to providing excellent customer service.
While the number of people renting by choice continues to grow, there are still some downsides. Primary among them is not being able to build economic value by paying rent. For those that want to move on to an owned property and have the opportunity to build economic value, the process can often be difficult especially if they have bad or thin credit history.
Up drives the moving van and out come the boxes. They turn the key, flip on the lights, and in a flurry of cardboard and packaging tape, begin to roll out the contents of their new apartment. All the while, the property continues to pay their utility charges until the new resident signs up in their name, which could take a while… might even be after the family portrait is hung and the living room furniture has achieved a perfect arrangement.
For CA Student Living, a Chicago-based provider of student housing for nearly 20 years, data is at the heart of every decision they make. As a result, it is imperative that they have access to all available data in one spot to speed up the decision making process. To accomplish this, they built a home grown platform called Unite that consolidates a number of data sources, including from Entrata, to provide them with transparency across the organization and actionable data that can be distributed at the property, regional, and organizational level.
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