Entrata Text Message System Terms Of Service

Quick Help

The message you received on your phone was sent to you by Entrata, a property management company, because you signed up to receive messages either on a property's website or because you opted-in to a Text Messaging service by sending a text with a KEYWORD to 51378. Entrata Text Message System facilitates communication between property management companies and their customers.

Message and Data Rates May Apply.

If you believe the message reached you in error, please do one of the following:

  1. Text HELP to 51378 for help via Text Message. We will respond with instructions on how to use our service as well as how to unsubscribe.
  2. Text STOP to 51378 to end all communication via text message. We will send you a Text Message to confirm that you have been unsubscribed. After this, you will no longer receive Text Messages from us. If you want to join again, just sign up as you did the first time and we will start sending Text Messages to you again.

Alert Management

Residents

If you are a resident of the property sending you text messages, you can manage all of your different notifications from within ResidentPortal™. Login to your property and go to your My Profile tab. Under the Text Messaging settings block, click "Edit" and un-check the services you would like to opt-out of. Alternatively, you can manage which messages you would like to be subscribed to in the same place.

As a resident you have the following commands:

  1. Text HELP to 51378 for instructions on how to use our service as well as how to unsubscribe.
  2. Text MENU to 51378 for a list of STOP keywords.
  3. Text PROPERTY to 51378 for a list of supported keywords.
  4. Text STOP RENT to 51378 to stop receiving rent reminders.
  5. Text STOP FIX to 51378 to stop receiving maintenance updates.
  6. Text STOP NOTE to 51378 to stop receiving property updates.
  7. Text STOP PARCEL to 51378 to stop receiving parcel alerts.
  8. Text STOP, STOP ALL or STOPALL to 51378 to stop all communication with Entrata Text Message System.

Non-Residents

If you are a non-resident or resident, you have the following commands:

  1. Text HELP to 51378 for instructions on how to use our service as well as how to unsubscribe.
  2. Text STOP INFO to 51378 to stop receiving property information messages.
  3. Text STOP APPUPDATES to 51378 to stop receiving Application updates.
  4. Text STOP, STOP ALL or STOPALL to 51378 to stop all communication with Entrata Text Message System.

Support Ticket Updates

If you have opted for Text Messaging updates while creating support ticket, you have the following commands:

  1. Text REOPENTICKET ###### to 51378 to reopen the ticket. eg REOPENTICKET 123456.
  2. Text STOPTICKET ###### to 51378 to stop receiving ticket updates. eg STOPTICKET 123456.
  3. Text STOPALLTICKET to 51378 to stop receiving all ticket updates.
  4. Text STOP, STOP ALL or STOPALL to 51378 to stop all communication with Entrata Text Message System.

FAQs

How did I get subscribed to your service? There are two ways you can opt-in to our services. The first is via the web (on a form). The second is by texting a keyword to the shortcode, 51378.

Am I being charged for these messages? That depends on the standard Text Messaging rate plan you have setup with your carrier/provider. Neither Entrata nor a property involved in these messages is directly charging you to receive these messages. However, standard message and data rates do apply for our services.

Terms and Conditions

You must be 13 years or older to receive/send text messages in affiliation with any of these subscriptions. By your participation in these property subscriptions, you certify that you are at least 13 years of age and meet any other age and residency requirements of the property.

Unless specified otherwise on the site, users must be at least 13 years or older and a legal resident of the United States before participating in this text-messaging subscription. By your participation in our club, you certify that you are at least 13 years of age and meet any other eligibility and residency requirements of the specific property.

User acknowledges that Text Messages are distributed via third party mobile network providers and, therefore, the property cannot control certain factors relating to message delivery. User acknowledges that, depending on the recipient's mobile provider service, it may not be possible to transmit the Text Message to the recipient successfully. Please see the carriers section below for information on supported carriers.

Property does not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.

FEES

Neither your apartment complex nor Entrata charges a fee for any of the subscriptions listed above.

Message and Data Rates May Apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

FREQUENCY

You will receive 3 messages per week.

Additional Help

For all questions contact the property you receive these messages from directly, email [email protected] or call 1-877-826-9700.

Carriers

AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, Nextel, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Privacy Policy

If you subscribe to our Text Messaging Services, you thereby agree to receive Text Messaging Service messages at the address you provide for such purposes. Such messages will come from entrata.com.

Participation in our service is free of charge but standard carrier text messaging charges will apply. You may opt out at any time by following the opt-out instructions above. You represent that you are the owner or authorized user of the wireless device you use to sign up for the Text Messaging Service, and that you are authorized to approve the applicable charges. entrata.com will never rent or sell your phone number to any third party, nor will we use your phone number to initiate a call or Text Message to you without your express or implied prior consent. Your wireless carrier and other service providers also collect data about your Text Message usage, and their practices are governed by their own privacy policies.

You acknowledge and agree that the Text Messaging Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the Text Messaging Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Text Messaging Service.